Frequently Asked Questions
Shopify Shipping FAQs
Do I need to supply an e-mail?
We STRONGLY recommend providing an email address at checkout to receive shipping updates. Customers who do not provide an email address, cannot receive a tracking number.
Do you ship internationally?
Yes. Heliostatix products can be purchased worldwide. However, some countries may have additional tariffs or may not allow imports of our products.
How long does it take to ship if I purchase through Heliostatix.org or Shopify?
Both expedited and standard shipping options are available for most customers. All shipments originate in the USA, so domestic shipments may be received in as little as 2 business days or as many as 6 business days. International shipments may take over 20 days to be received due to customs policies of the receiving country.
Where does my order ship from?
All orders are fulfilled from warehouses in the USA.